Rock the Bike’s Policies

We strive for 100% customer satisfaction. We provide unique, high-quality products, and generally side with the customer whenever there’s a customer service issue.

Product Warranty

The various products in our online store have different warranty policies. For Rock The Bike products including our most popular products in the Fender Blender line, you have a 2-year warranty for defects in the product. This warranty does not cover damage due to wear and tear, loss, overloading, misuse, abuse, incorrect assembly, incorrect use, or anything else beyond Rock the Bike’s direct control.

Warranty becomes void on bike blender products without the Rock the Bike badge, front fork Rock the Bike logo, and/or blender base. Customers may be subject to badge verification before a warranty will be issued.

The warranty is valid if you purchase from any of our approved distributors/dealers unless the badge or logo is removed.

90-Day Fender Blender Guarantee

For whatever reason, if you’re not satisfied with your Fender Blender or Spin Art purchase in the first 90 days please give us a chance to make it right. Call (toll-free) 1-888-354-BIKE or email us, and we will either refund your purchase and help you return the item you don’t want, or find a creative, positive way to resolve your issue.

Stock items are subject to a restocking fee. For custom-branded orders we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

Rock the Bike does not pay for return shipping or refund the initial cost of shipping for your order. If you’d like us to send you a label, the return shipping fees will be subtracted from your refund total.

30-Day Storewide Guarantee

If you’re not satisfied with something you purchased in the first 30 days, for any reason, please, give us a chance to make it right. Call (toll-free) 1-888-354-BIKE or email us through the contact page, and we will either refund your purchase and help you return the item you don’t want, or find a creative, positive way to resolve your issue.

Payment Terms

We request payment at the time of purchase and require it before shipping. For all orders under $5,000 we accept Credit Cards, ACH, Cash, or Checks. For purchases of more than $5,000, we accept Credit Card, Bank Transfer, and Check.

Payment must be made in US Dollars, or at the daily exchange rate. All invoices/estimates/sales receipts are in US Dollars only.

Orders will not be processed until payment is received.

If this policy inhibits your ability to purchase an item or service from Rock the Bike, please call us directly at 1-888-354-BIKE. We would like to get you riding, glowing and blending and will work with you to establish a secure payment method.

1. Cash payments: Best delivered in person. If you are unable to visit our shop, please send us a money order or certified check which can be obtained at your bank or post office.

2. Checks: By far the best payment method. You are welcome to send us a personal check through the mail. Allow 2 weeks after receiving the check to process, fulfill the order, and ship.

3. Credit Card: We accept Visa, Mastercard, American Express, or Discover. 3.5% processing fee applies to cards with a US based billing address, a 4.5% fee applies to credit cards with an international billing address.

We need the following information:

The 16 digit credit card number
The expiration date
The billing address of the card
Name on card
The 3 digit CCV code from the back of the card

To get us the information, you can:

Call us M-F 9:00am – 5pm PST, 1-888-354-BIKE (2453)
Contact us customerservice@rockthebike.com to request a payment link

4. ACH Bank Transfer: To pay via ACH Bank Transfer ACH contact us customerservice@rockthebike.com to request a payment link. 3.4% processing fee applies.

5. Wire Transfer: (only for purchases over $5K) To pay via Wire Transfer or International Bank Transfer, please email us at customerservice@rockthebike.com to get details.

Returns

We offer a 30-day money-back guarantee for all stock products if they are returned in a like-new condition. The cost of shipping is non-refundable. Please ship your return using the original box and packaging.

For items returned after 30 days, we approve returns on a case-by-case basis after review of your account. Please call our customer service department for review of your order. For all returns accepted after 30 days, a 20% re-stocking fee will be assessed.

For custom-branded orders, we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

We work hard to make custom products that fully satisfy your needs. If an issue arises with a custom-made product, please contact us so we can fix the problem or reach a happy resolution.

Ship Returns To:

Rock the Bike
ATTN: Returns
6323 SAN PABLO AVE
Oakland, CA 94608

Event & Rental Policies

Rescheduling and Cancelations:

If the event/rental is being rescheduled:
100% refunded for events scheduled 2 weeks or more from the event ship date (for out-of-town rentals), the delivery date (local rentals), or the local event date.
75% refunded – less than 2 weeks’ notice of the rental or event ship date (for out-of-town rentals), the delivery date (local rentals), or the local event date.

50% refunded for events rescheduled within 72 hours25% refunded for events rescheduled within 48 hours—and25% refunded for cancellations within 72 hours.0 % refunded for cancellations within 48 hours

If the event/rental is canceled:

100% refunded – events or rentals cancelled with a month or more advance notice of the rental or event ship date (for out-of-town rentals), delivery date (local rentals), or local event date.
75% refunded – with at least 2 week’s notice of the rental or event ship date (for out-of-town rentals), delivery date (local rentals), or local event date.
50% refunded – with less than 2 weeks’ notice of the rental or event ship date (for out-of-town rentals), delivery date (local rentals), or local event date.

25% refunded — for events cancelled within 72 hrs

0% refunded — for events cancelled within 48 hrs

If your rental or event bike has any technical issues, we ask that you call us right away for customer support or refer to our troubleshooting page, the instructions included in your box or the user manuals located in the box and in the confirmation emails sent to you prior to your event date. Please understand that the bike is sent 1-2 days in advance for you to assemble it in advance to make sure you don’t run into problems during your event. If there is a problem with the bike that prevents you from using it properly, you can make a request for a refund, but we will evaluate the status of the bike prior to granting refund requests.

Please note that we do not offer refunds for unfulfilled bike color requests. We do our best to accommodate every bike color request, but we cannot guarantee these preferences during our busy season.

Credit Card Security

We take your credit card security seriously. We will not store your 16-digit credit card info, even for repeat customers. We cannot access credit card numbers through our online store, either. If we believe there is a fraudulent charge through our online store we will call you to verify your account information with your bank.

We don’t mess around on online security either. We maintain a valid, current SSL certificate. This is what enables us to put our website behind HTTPS encryption.

Please note that our 888-354-BIKE number occasionally routes to a cell phone. We have never had an issue regarding this, but if you don’t want to provide payment information over a cell phone line, please ask us to call you back from a landline.

Customer Service

If you need assistance with any of your Rock the Bike products please contact us at customerservice@rockthebike.com, or call our toll-free number at 1-888-354-BIKE. We will get back to you in a timely manner. We are closed on the weekend and advise you to install or assemble your products the week before your event so we can help solve any problems that may arise.

Privacy Policies

Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers’ need and desire to preserve their privacy and confidentiality. Safeguarding our customers’ privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers’ nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.

Information We Collect

We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.
Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.
Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.
From employers and others to verify information you have given to us. Examples of information provided by employers and others include verifications of employment, income or deposits.

Information We Disclose

Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.

By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.

We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies.

All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement.

We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.

Data will not be shared with third parties for marketing or promotional purposes

Coupon Policies

Rock the Bike offers 10% discount to non-profit organizations and K-12 schools on all purchases from our website. These organizations also receive $45 off per bike for rentals and event services. Please ask us about our discounts if you qualify. We reserve the right to refuse the use of a discount code if it is invalid or if the purchaser is not eligible.

We also offer discounted packages to everyone on our Best Selling Packages page. Discounts cannot be doubled. For example, the Best Selling Packages already have a discount added to them, so they are not eligible for an additional 10% off if you are eligible for our schools and non-profits discount or any other discount. We will help you determine which discount provides the greater savings and help you with your order when requested.

Rock the Bike will also periodically offer time-sensitive discounts and promos via our newsletter, blog, or social media pages; please follow us to find out about these offers.

The Right to Refuse Service

Rock the Bike reserves the right to refuse service to customers who request customization services that promote oil and gas companies. We take pride in customers using our bikes to promote health, wellness, education, and green initiatives. We may refuse service to customers requesting promotional branding with oil and gas industry logos.