Shipping Options and Policies
We try to give you the best value in shipping for your Rock The Bike purchases. Our basic shipping is through FEDEX, and we pass our savings on shipping to our customers. We strive to make our shipping timely and affordable for you.
If you have an event deadline on a product you purchase online, please include the event date during checkout as a comment on your order. We are not responsible for the late arrival of an order if you have not shared the deadline with us.
International Shipping: We ship purchases anywhere FEDEX/USPS/DHL ships to Internationally. We strive to include Customs time to ensure your product arrives by your deadline, however this is not always possible. International shipments take anywhere between 2 – 10 days. Please be aware that all international import tariffs & duties are the responsibility of the customer and may be due upon receipt of the product or may be billed to the customer by the shipping company. Rock The Bike can not estimate these charges – please contact your government office for import tariffs & duties.
Shipping Deadline: We ship every day; however, some products are built to order. This means if you want something by a certain date (events, birthday, etc.) you should write a note along with your purchase explicitly detailing what the deadline is and when. Example: “Pedal Power Assembly: 10/15.” If we can’t make it happen with Ground shipping we’ll tell you that we need to upgrade you to Express shipping.
Express Shipping: Express shipping requires putting your parcel on a plane, which has greater environment impact than in a truck (Ground). If you choose ‘Express Shipping’ and don’t provide a deadline, we’ll downgrade you to Ground and reimburse you the difference. If you do have a deadline we’ll do our best to get your order out the door sooner so it can go Ground.
Pallet Shipping: For those customers that prefer their bike(s) to arrive ready-to-blend we offer pallet shipping. We have a pallet packaging fee of $120 for one pallet or $150 for two. Pallet shipping will arrive on the date you specify, and even the time you specify (if you desire). Shipping companies do charge extra if your destination is a limited-access location (schools, for example), a residence, or requires a lift-gate (if there is no loading dock).
Freight Forwarder: We are more than happy to accommodate your request to use your own freight forwarder. There is a fee of $20/box. Rock the Bike is relieved of responsibilities once your package has been received and in the possession of your freight forwarder. Once you receive your freight forwarder receives packages please have them inspect the boxes for damage before shipping them to their final location. Please photograph any damage upon receipt and send the picture(s) to us. We cannot assume responsibility for your freight forwarder‘s damage and need time-stamped evidence to know that it was indeed our courier that damaged the box(es).