Rock The Bike

Rock the Bike’s Store Policies

We strive for 100% customer satisfaction. We provide unique, high-quality products, and generally side with the customer whenever there’s a customer service issue. 

Product Warranty

The various products in our online store have different warranty policies. For Rock The Bike products including our most popular products in the Fender Blender line, you have a 2-year warranty for defects in the product. This warranty does not cover damage due to wear and tear, loss, overloading, misuse, abuse, incorrect assembly, incorrect use, or anything else beyond Rock the Bike’s direct control.

Warranty becomes void on bike blender products without the Rock the Bike badge, front fork Rock the Bike logo, and/or blender base. Customers may be subject to badge verification before a warranty will be issued.

The warranty is valid if you purchase from any of our approved distributors/dealers unless the badge or logo is removed.  

90-Day Fender Blender Guarantee

For whatever reason, if you’re not satisfied with your Fender Blender or Spin Art purchase in the last 90 days please give us a chance to make it right. Call (toll-free) 1-888-354-BIKE or email us, and we will either refund your purchase and help you return the item you don’t want, or find a creative, positive way to resolve your issue.

Stock items are subject to a restocking fee. For custom-branded orders we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

Rock the Bike does not pay for return shipping or refund the initial cost of shipping for your order. If you’d like us to send you a label, the return shipping fees will be subtracted from your refund total.

30-Day Storewide Guarantee

If you’re not satisfied with something you purchased in the last 30 days, for any reason, please, give us a chance to make it right. Call (toll-free) 1-888-354-BIKE or email us through the contact page, and we will either refund your purchase and help you return the item you don’t want, or find a creative, positive way to resolve your issue.

Stock items are subject to a restocking fee. For custom-branded orders we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

Rock the Bike does not pay for return shipping or refund the initial cost of shipping for your order. If you’d like us to send you a label, the return shipping fees will be subtracted from your refund total.

Payment Terms & Policies

We request payment at the time of purchase and require it before shipping. For all orders under $5,000 we accept Credit Cards, ACH, Cash, or Checks. For purchases of more than $5,000, we accept Credit Card, Bank Transfer, and Check.

Payment should be made in US Dollars, or at the daily exchange rate. All invoices/estimates/sales receipts are in US Dollars.

Orders will not be processed until payment is received.

If this policy inhibits your ability to purchase an item or service from Rock the Bike, please call us directly at 1-888-354-BIKE. We would like to get you riding, glowing and blending and will work with you to establish a secure payment method.

1. Cash payments: Best delivered in person. If you are unable to visit our shop, please send us a money order or certified check which can be obtained at your bank or post office.

2. Checks: By far the best payment method. You are welcome to send us a personal check through the mail. Allow 2 weeks after receiving the check to process, fulfill the order, and ship.

3. Credit Card: We accept Visa, Mastercard, American Express, or Discover. 3.4% processing fee applies.

We need the following information:

  1. The 16 digit credit card number
  2. The expiration date
  3. The billing address of the card
  4. Name on card
  5. The 3 digit CCV code from the back of the card

To get us the information, you can:

  1. Call us M-F 9:00am – 5pm PST, 1-888-354-BIKE (2453) 
  2. Contact us customerservice@rockthebike.com to request a payment link

4. ACH Bank Transfer: To pay via ACH Bank Transfer ACH contact us customerservice@rockthebike.com to request a payment link. 3.4% processing fee applies.

5. Wire Transfer: (only for purchases over $5K) To pay via Wire Transfer or International Bank Transfer, please email us at customerservice@rockthebike.com to get details. 

Return Policy

We offer a 30-day money-back guarantee for all stock products if they are returned in a like-new condition. The cost of shipping is non-refundable. Please ship your return using the original box and packaging.

For items returned after 30 days, we approve returns on a case-by-case basis after review of your account. Please call our customer service department for review of your order. For all returns accepted after 30 days, a 20% re-stocking fee will be assessed.

For custom-branded orders, we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

We work hard to make custom products that fully satisfy your needs. If an issue arises with a custom-made product, please contact us so we can fix the problem or reach a happy resolution.

Ship returns to:

Rock the Bike
ATTN: Returns
6323 SAN PABLO AVE
Oakland, CA 94608

Rock the Bike does not pay for return shipping or refund the initial cost of shipping for your order. If you’d like us to send you a label, the return shipping fees will be subtracted from your refund total.

Rental and Event Policies

Event and Rental reschedule and cancelation policy:
If the event/rental is being rescheduled:
0% rescheduling fee – with at least 1 week’s notice of the rental ship date 
10% rescheduling fee – with less than a week’s notice of the rental ship date

If the event/rental is being canceled:
25% cancellation fee – with at least 1 week’s notice of the rental ship date
50% cancellation fee – with less than a week’s notice of the rental ship date

If your rental or event bike has any technical issues, we ask that you call us right away for customer support or refer to our troubleshooting page, the instructions included in your box or the user manuals located in the box and in the confirmation emails sent to you prior to your event date. Please understand that the bike is sent 1-2 days in advance for you to assemble it in advance to make sure you don’t run into problems during your event. If there is a problem with the bike that prevents you from using it properly, you can make a request for a refund, but we will evaluate the status of the bike prior to granting refund requests. 

Please note that we do not offer refunds for unfulfilled bike color requests. We do our best to accommodate every bike color request, but we cannot guarantee these preferences during our busy season. 

Credit Card Security

We take your credit card security seriously. We will not store your 16-digit credit card info, even for repeat customers. We cannot access credit card numbers through our online store, either. If we believe there is a fraudulent charge through our online store we will call you to verify your account information with your bank.

We don’t mess around on online security either. We maintain a valid, current SSL certificate. This is what enables us to put our website behind HTTPS encryption. 

Please note that our 888-354-BIKE number occasionally routes to a cell phone. We have never had an issue regarding this, but if you don’t want to provide payment information over a cell phone line, please ask us to call you back from a landline.   

Customer Service

If you need assistance with any of your Rock the Bike products please contact us at customerservice@rockthebike.com, or call our toll-free number at 1-888-354-BIKE. We will get back to you in a timely manner. We are closed on the weekend and advise you to install or assemble your products the week before your event so we can help solve any problems that may arise.

Privacy Policies

Rock the Bike has never sold the names or email addresses of our customers or online community members to any 3rd party. If we hear of cool websites, email lists, etc., we will let you know in an ‘opt-in’ way. Do not worry that you will receive emails from unknown third parties. 

*Coupon Policies

Only valid for shipping addresses in the continental US. Your cart must contain at least 1 qualifying item to activate the coupon. These items are: FB Pro, Electric FB Pro, Generator Pro, FB Universale, Spin Art, Recharge Desk, Utility Box, or Icycleta Attachment. Orders must be paid in full by March 28, 2024 to qualify for the discount. Free shipping does not apply to any packages or items that are already discounted. You may choose the greater discount.