Shipping policy

Shipping Policies

Processing Time

Most in-stock items ship within 3–5 business days.
Custom or branded products may take longer to prepare — we’ll notify you of any extended lead times.

Shipping Methods & Rates

Shipping costs are calculated at checkout based on the weight and destination of your order.
We use trusted carriers and offer expedited shipping upon request.

Local Delivery & Pickup (Bay Area, CA)

• Local Delivery: Available within our service area for an additional fee.

• Free Pickup: You’re welcome to pick up your order at our Oakland location at no cost. We’ll notify you when your order is ready for pickup.

International Orders

We ship within the U.S. and most international destinations. 
International customers are responsible for any customs duties, taxes, and import fees charged by their country.

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your shipment’s progress.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery at customerservice@rockthebike.com or call 1-888-354-BIKE.
We’ll work with you to resolve the issue promptly.