Rock the Bike’s Response to COVID-19

We’ve reduced the use of our shop by 80% during shelter-in-place. 50% of us are working only from home, and the rest of us have scheduled our use of the shop so we can work one person per room.

We’re following CDC and OSHA guidelines and have never been so tidy.

Procedures and protocols include:

  • washing hands upon arrival and frequently with soap and water for at least 20 seconds
  • wiping down tools, keyboards, mice, phones and frequently touched surfaces with 70% IPA , before and after shifts
  • encouraging glove use to avoid touching of the face, eyes, etc. 
  • practicing 6-foot physical distancing
  • wearing face covers/masks
  • increasing our daily, weekly, and monthly sanitation procedures

We know that you want to plan your future event, but are unsure of when that will be. We’ve updated our event and rental policy in case you need to make any adjustments.

Event and Rental Policy
If the event/rental is being canceled:
25% cancellation fee – with at least 1 week’s notice
50% cancellation fee – with less than a week’s notice  
If the event/rental is being rescheduled:
0% rescheduling fee – with at least 1 week’s notice
10% rescheduling fee – with less than a week’s notice

We’ve increased our satisfaction guarantee period from 3 months to 4 months on all products by Rock the Bike. Let us know if you are not satisfied and we’ll make it right.

Current Turnaround Times:
Online orders = 1 week to ship
Custom orders = 3–5 weeks to ship
Let us know if you have a deadline!

We can be reached at or call us at 1-888-354-2453 M-F 9 am-5 pm PST.