We noticed that the majority of recent customer service issues with the Down Low Glow involved our Dual Tube systems. The most common issue is:
“One tube is bright and the other is dim, even with a full battery.” or
“They take a long time to warm up”
We have backordered this item until we can troubleshoot the problem.
We suggest substituting a single-tube system, which offers excellent Side Visibility, street glow, and battery life. Unfortunately there’s no easy way to turn a Single into a Dual later, but you can add a second Single tube system, which gives you the option of lending one out to a friend or using them both on one bike.
Here’s a post that further explains the benefits of the Single Tube System: https://rockthebike.com/lights/downlowglow/singletube
Some of our dealers are still offering dual-tube systems. We encourage you to make sure these dealers still have stock in their dual tube systems, as we will not be able to fill drop-ship orders during the backorder period.