We try to give you the best value in shipping for your Rock The Bike purchases. Our basic shipping is through FEDEX, and we pass our savings on shipping to our customers. We strive to make our shipping timely and affordable for you.
If you have an event deadline on a product you purchase online, please include the event date during checkout as a comment on your order. We are not responsible for the late arrival of an order if you have not shared the deadline with us.
International Shipping: We ship anywhere FEDEX/DHL Express ships to Internationally. We strive to include Customs time to ensure your product arrives by your deadline. For Down Low Glow customers, our international option includes a 220 Volt charger. International shipments take anywhere between 2-10 days.
Shipping Deadline: We ship approximately 2-3 times per week, not every day like larger online retailers. This means that if you want something by a certain date (events, birthday, etc.) you should select ‘Express Shipping’ on check out and write a note along with your purchase explicitly detailing what the deadline is and when. Example: “Pedal Power Assembly: 10/15/2012.” If we can’t make it happen we’ll tell you. If you select Express Shipping and specify a deadline we can’t meet without upgrading you to FEDEX overnight service, we will call you and ask permission to add an additional charge to your purchase.
Express Shipping: If you choose ‘Express Shipping’ and don’t provide a deadline, we’ll still bump your order to the head of the cue and ship by priority mail (2-3 days anywhere in the country.) Express shipping is also available for International orders.